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Refund & Cancellation Policy

Learn about our refund, rescheduling, and cancellation terms for TV installation services.

At TvSetupCode, we strive to provide high-quality TV installation and home entertainment services. This Refund & Cancellation Policy explains when refunds may be issued and how cancellations are handled.

1. Service-Based Nature

Our services are labor and expertise-based. Once a service has been fully completed, it is generally non-refundable. We recommend reviewing your booking details carefully before scheduling.

2. Advance Payments

If you make an advance payment to secure a booking:

  • Refunds may be issued if the cancellation occurs **before the technician is dispatched**.
  • Advance payments may be partially refundable depending on timing and any incurred preparation costs.
3. Cancellation & Rescheduling Policy

You can cancel or reschedule your service by contacting us in advance. Key points:

  • Cancellations **24–48 hours before the scheduled service** may be fully refundable.
  • Last-minute cancellations or rescheduling may result in **partial or no refund**.
  • All cancellations must be communicated via our official contact methods (phone or website).
4. Service Issues & Complaints

If you are unsatisfied with the service:

  • Contact us **within 24 hours** of service completion.
  • We will review the issue and may provide a **re-service or partial refund** if justified.
  • Refunds are considered on a **case-by-case basis**, ensuring fairness for both parties.
5. No-Show Policy

If the customer is unavailable at the scheduled time, denies access to the service location, or fails to provide necessary permissions:

  • No refund will be provided for missed appointments.
  • Re-scheduling may incur additional fees depending on technician availability.
6. Refund Processing Time

Approved refunds are processed within **5–7 business days** using the original payment method. Processing times may vary depending on banks or payment providers.

7. Customer Support

For any questions or clarifications regarding this Refund Policy, please contact our team through the Contact Page. We are committed to resolving issues promptly and fairly.

8. Policy Updates

TvSetupCode may update this Refund & Cancellation Policy from time to time. Any changes will be reflected on this page with the latest revision date.